By accessing our website, using any of the services therein, purchasing any product listed on our Website and/or submitting your personal information to us through any other means, you are consenting to the processing of your personal information and to our collection, use, disclosure, storage and handling of your personal information, as set out in this Policy. You are entitled to withdraw your consent at any time; however, we may not then be able to provide you with our full range of services. This Website is not intended for use by children below 13 years of age.
Updates and Amendments.
This Policy will be updated, reviewed and amended from time to time, at the sole discretion of Textbook Painting. Material changes (if any) to this Policy will be indicated by notice on our home page. Please check this Policy regularly to be aware of any updates and changes. Any information collected, used, disclosed, stored or handled by us will be governed by the latest version of this Policy. Continued use of this website, or use of any of the services or purchase of any products listed on this Website, will thereafter constitute your deemed acceptance of the revised Policy.
Information we collect about you.
At Textbook Painting, we collect information which are essential for providing a better and more efficient ordering and booking experience to you, as well as to deliver your required servies on time and to your satisfaction. Information we may collect includes the login information you provide us with each time you open an account on our Website (including but not limited to name, contact details, phone number, email, username and password), any information which you might fill up on the Website by subscribing to any of the services offered on the site, your correct date of birth to establish that you are eligible to purchase from our Website, any information provided to us by means of correspondence (including but not limited to email, telephone or fax), and the details of your transactions and orders (together, “Personal Information”). In case you do not wish disclose any such Personal Information, please do not set up an account on our website, or directly provide us with any Personal Information though any method (including but not limited to the methods listed above) of communication. In case you are booking any service listed on our Website (together, “products”), we need certain more information, including but not limited to your name, contact details, email address, home address, job site address and occasionally credit card billing address (together, “Payment Information”). We, however, do not save or view your credit card or debit card information. This information is processed by an independent payment gateway, like Paypal or 2CheckOut in case of any online payment.
Cookies and anonymous information.
In this Policy, “Personal Information”, “Payment Information” and “Anonymous Information” are together called “Information”.
Why do we need your Information and who do we disclose it to?
At Textbook Painting, we need your Information to provide users and customers a seamless booking/ purchasing experience on our website, to efficiently manage any inquiries, process orders, requests or complaints that you may have, and to complete and deliver your service orders. We may disclose your Information to our subsidiaries, affiliates or third party advertisers, and service providers (including those hosting and managing our Website, fulfilling orders, providing customer service, providing warehousing and delivery, marketing and advertising and other related services), in order to ensure that you get your required service at the earliest and to your satisfaction. Information can be used to manage and fulfill purchases, orders, payments, refunds, for promotions or surveys, to conduct research and analysis, to prevent fraudulent transactions, or to monitor against theft and otherwise protect users, guests or our Website. In case of any online payment, while processing payment, we may be required to transmit your credit card information to third parties, in order to obtain an initial credit authorization or authenticate your identity. Further, Information you may provide may be necessary for any legislative, contractual or reporting obligations that we may have, or to respond to questions that we receive from any public authority, or to enforce Textbook Painting’s Terms and Conditions and other agreements.
Protection of Personal Information.
All Information that you provide to Textbook Painting is kept in secure computer storage facilities. We take reasonable steps to protect all such Information from unauthorized access, misuse, interference and loss, modification, alteration, destruction or disclosure. Information and records may be required to be maintained by us for a considerable period of time. However, when the Information is no longer needed, or upon your request, we will remove any details you have provided us with, or will securely destroy the records.
Inquiries and Complaints.
You can make inquiries regarding your Information, access to, correction or deletion of such Information, request further information on this Policy, withdraw consent for use and disclosure of Information, unsubscribe from our mailing lists or newsletters, or complain of breaches of this Policy by writing to us using form on the contact page: https://www.textbookpainting.com/contact/
We aim to acknowledge receipt of all inquiries and respond to them within a reasonable time. Complaints (if any) need to be accompanied by sufficient supporting evidence, so that we can process them successfully. We may request you to provide additional information which might assist us in our investigation. We will respond to your complaints within a reasonable time.
This Policy was last updated on 02-December-2019.